Shipping policy

  1. Delivery of Goods
    • Delivery (“Delivery”) of the Goods is taken to occur at the time that:
      • the Client or the Client’s nominated carrier takes possession of the Goods at RPM’s address; or
      • RPM (or RPM’s nominated carrier) delivers the Goods to the Client’s nominated address even if the Client is not present at the address.
    • At RPM’s sole discretion, the cost of Delivery is in addition to the Price.
    • RPM may deliver the Goods in separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.
    • Any time specified by RPM for Delivery of the Goods is an estimate only. The Client must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. RPM will not be liable for any loss or damage incurred by the Client as a result of Delivery being late. In the event that the Client is unable to take Delivery of the Goods as arranged then RPM shall be entitled to charge a reasonable fee for redelivery and/or storage.


  1. On-Line Ordering
    • The Client acknowledges and agrees that:
      • RPM does not guarantee the website’s performance;
      • display on the website does not guarantee the availability of any particular Goods; therefore, all orders placed through the website shall be subject to confirmation of acceptance by RPM;
      • on-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades;
      • there are inherent hazards in electronic distribution, and as such RPM cannot warrant against delays or errors in transmitting data between the Client and RPM including orders, and you agree that to the maximum extent permitted by law, RPM will not be liable for any losses which the Client suffers as a result of online-ordering not being available or for delays or errors in transmitting orders;
      • when making a transaction through the website, the Client’s information will pass through a secure server using SSL (secure sockets layer) encryption technology. The encryption process ensures that the Client’s information cannot be read by or altered by outside influences;
      • if the Client is not the cardholder for any credit card being used to pay for the Goods, RPM shall be entitled to reasonably assume that the Client has received permission from the cardholder for use of the credit card for the transaction.
    • RPM reserves the right to terminate the Client’s order if it learns that you have provided false or misleading information, interfered with other users or the administration of RPM’s business, or violated these terms and conditions.


  1. Risk
    • Risk of damage to or loss of the Goods passes to the Client on Delivery and the Client must insure the Goods on or before Delivery.
    • If any of the Goods are damaged or destroyed following Delivery but prior to ownership passing to the Client, RPM is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by RPM is sufficient evidence of RPM’s rights to receive the insurance proceeds without the need for any person dealing with RPM to make further enquiries.
    • If the Client requests RPM to leave Goods outside RPM’s premises for collection or to deliver the Goods to an unattended location, then such Goods shall be left at the Client’s sole risk.
    • The Client shall be responsible for ensuring that the Goods ordered are suitable for their intended use.
    • The Client acknowledges that while RPM may have provided information or figures to the Client regarding the performance of the Goods, RPM has given these in good faith, and are based on industry prescribed estimates.
    • RPM shall not be held liable for any loss or damage that may arise should the Client fail to follow the instructions for use of the Goods as disclosed on the Goods and/or the Goods packaging.
  2. Access
    • The Client shall ensure that RPM has clear and free access to effect delivery of the Goods. RPM shall not be liable for any loss or damage to the Client’s premises (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of RPM.